Refund policy

Delicacy Wholefoods — Returns & Refunds

Returns

We hope you love your order, but if something isn’t right you may return most items within 14 days of delivery for a refund.

To be eligible for a return, items must be:
• unused
• in their original packaging
• in a resaleable condition

Food products cannot be returned once opened unless faulty.

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Return postage

Customers are responsible for return postage costs unless:
• the item is faulty
• the item is damaged in transit
• we sent the wrong item

In those cases, we will arrange or reimburse the return shipping.

We recommend using a tracked service, as we cannot refund items lost in transit.

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Non-returnable items

For safety and hygiene reasons we cannot accept returns of:
• opened food products
• perishable goods
• used home or personal care items

This does not affect your statutory rights if an item is faulty.

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Damaged or incorrect items

Please contact us within 48 hours of delivery with photos so we can resolve the issue quickly.

We will always offer a replacement or refund where appropriate.

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Refunds

Once your return is received and inspected, we will notify you.

Approved refunds are issued to your original payment method within 5 working days.

Shipping costs are non-refundable unless the return is due to our error.

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How to request a return

Please contact:

delicacywholefoods@outlook.com

Include:
• your order number
• reason for return
• photos if damaged/faulty